Attended support
Screen view and control, chat, voice and video, file transfer with resume, multi-monitor, and recording when your policy allows it.
Read moreSecure remote support, built on consent
Remote support your customers will actually trust.
Send a link. Your customer sees who you are and exactly what you're asking for, runs a small one-time helper — nothing to install, no admin rights — and you're in.
- Servers, database and relay in Dubai (Azure UAE North)
- Arabic and English, fully right to left
- Recording and audit log in every plan
- Monthly in SAR, with VAT invoices
- Windows 7 SP1 to Windows 11
Why teams trust Telvory
Telvory puts consent and the audit trail first: your customer sees who you are and what you're asking before anything happens, and every session, consent and action is on the record. Arabic and English with full right-to-left, servers and database in Dubai, and monthly plans in riyals come built in — and recording, audit log and roles are in every plan, not just the top one.
- Consent-firstNothing happens until your customer agrees — on the record
- Fully auditedEvery session, consent and action in an append-only log
- EncryptedIn transit over WebRTC, and at rest for recordings
- Your data in DubaiServers, database and relay in Azure UAE North
- No installYour customer runs a one-time helper, no admin rights
- Arabic & EnglishEvery screen, with full right-to-left
How it works
Two ways in: with your customer at the screen, or with nobody there at all.
Attended — your customer is at the screen
Send a link or a code
Start a session and send the link by email, SMS or chat — or read out the code.
They see who is asking
The join page names you and your organisation and lists what you're asking for: view, control, files, audio. They accept once.
You're connected
They run a small one-time helper: no installation, no admin rights, and it removes itself when the session ends. Can't run it? They can share their screen straight from the browser, view-only.
Unattended — nobody needs to be there
Deploy the agent
Send a deployment link, or roll out the MSI through Group Policy, Intune or Configuration Manager.
Consent is recorded once
When the machine enrols, its consent is recorded: who gave it, when and for what. It can be withdrawn at any time from the consent register.
Connect when you need to
The machine appears in your fleet and you connect without anyone at the desk having to click — or set a policy that asks them first. Every action is audited.
Everything a support team needs, in one place
Fix problems faster, prove every action, and meet customers in their own language — six parts, all live in the product today.
Unattended access and fleet
A searchable fleet with groups and policies, wake-on-LAN, power options including restart into Safe Mode, and 21 Quick Launch admin tools.
Read moreSelf-service portal and website widget
Customers start a session, open a ticket or read your knowledge-base articles from your portal — or from a widget on your own website.
Read moreMeetings and cobrowse
Meetings where each guest gets their own invitation, and cobrowse, where the customer shares one browser tab with consent.
Read moreReports
Sessions, technicians and devices, a satisfaction survey after each session, sessions by country and city, and CSV export.
Read moreIntegrations and administration
Signed webhooks, API keys, departments, custom roles, an IP allow-list and sign-in with a Google or Microsoft account.
Read moreSecurity you can show your customers
Consent on the record
Every consent — in a session or at install — is recorded with who gave it and when, and can be withdrawn.
An audit trail that can't be edited
Sessions, consents and actions on each machine are written to an append-only audit log.
Workspaces isolated in the database
Each workspace's data is separated by row-level security in PostgreSQL, checked by tests on every change.
Servers in the UAE
Servers, database, relay and session recordings are in Dubai — the security page says exactly where each kind of data lives.
How we compare
A dated comparison with Zoho Assist, TeamViewer and AnyDesk — including the rows where they are ahead.
| Capability | Telvory | Zoho Assist | TeamViewer | AnyDesk |
|---|---|---|---|---|
| Arabic interface, right to left | Yes — technician console, customer join page, portal and admin | In the mobile apps; web console not confirmed | Not confirmed on its public pages | Not confirmed on its public pages |
| Where your data is hosted | Servers, database, relay and session recordings in Dubai (Azure UAE North); email and platform secrets in Europe | A Saudi data centre for Assist (assist.zoho.sa) | No Gulf region found on its public pages | Self-hosted (on-premises) option on its top plan |
| Session recording and audit log on the first paid plan | Yes — in every plan | Enterprise plan | Varies by licence | Varies by licence |
| How you pay | Monthly, in Saudi riyals | Monthly or yearly, in US dollars | Yearly subscription | Yearly subscription |
| Security certifications | None yet | ISO 27001, SOC 2 and a Saudi NCA certification | ISO 27001, SOC 2 | ISO 27001, SOC 2 |
Plans in Saudi riyals
Monthly, with one technician included and VAT on top.
Free
SAR 0 / month
Standard
SAR 55 / month
Professional
SAR 99 / month
Enterprise
SAR 189 / month
Questions buyers ask first
Does my customer need to install anything?
No installation and no admin rights. For view and control they run a small one-time helper that removes itself when the session ends. If they can't run it, they can share their screen straight from the browser, view-only. Unattended machines are different: they have the Telvory agent installed once.
Where is my data stored?
The servers, database, relay and session recordings are in Dubai (Microsoft Azure, UAE North). File contents are never stored by Telvory. Transactional email and platform secrets are handled in Europe. The security page explains where each kind of data lives.
Does Telvory meet Saudi Arabia's Personal Data Protection Law?
We built Telvory with the PDPL in mind — consent records, an audit trail, retention rules for each kind of data, erasure requests and a breach register — but no regulator or auditor has assessed us, so we don't call it compliant. Whether your use meets the law also depends on how you use it.
Are Telvory's servers in Saudi Arabia?
No. Our servers are in the UAE, in Dubai. If you need hosting inside the Kingdom, tell us — we'd rather know than guess.
See it on your own machines
Create a free workspace and run an attended session in minutes, or talk to us about a larger fleet.